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If you have inquiries regarding orders, subscriptions, products or any other matter related to SnusVault, our team is available to assist you!
CONTACT INFORMATION
We welcome and appreciate your thoughts on SnusVault. Your feedback is invaluable to us in enhancing our services. Feel free to share your opinion!
or email us support@snusvault.com
FREQUENTLY ASKED QUESTIONS
Nicotine pouches are smokeless products that deliver nicotine. To use, simply place a pouch under your upper lip and let it sit there for 20–40 minutes. The nicotine is gradually absorbed through your gums, allowing for a discreet experience
Regardless of the brand you choose, most nicotine pouches have pretty similar base ingredients:
- Nicotine
- Water
- Artificial flavouring
- Food-grade ingredients like pH adjusters, sweeteners and stabilizers.
Every now and then, you may encounter a nicotine pouch brand with a more unique formulation, but overall, the above ingredients are what you can expect almost every time you decide to use a nicotine pouch.
Yes, nicotine pouches are legal in the UK as they contain no tobacco, only nicotine and other non-tobacco ingredients. Our products comply fully with UK regulations.
We offer next-day delivery within the UK, free on orders over £40 and for subscription users. After placing your order, you’ll receive a confirmation email with tracking details to follow your order’s status.
For EU customers, we offer standard delivery (3-5 days) free on orders over €50.
We accept returns on unopened, unused products within 14 days of purchase. Contact customer service to initiate a return. Opened products cannot be returned for health and safety reasons.
We cannot accept returns from orders dispatched to the EU. If your order is returned to us by customs we can refund you for the cost of the goods however, the shipping is non-refundable. If the goods are seized by the customs authority in your country you will not be eligible for a refund, make sure that you know the legal status of these products in your country, as the importer this is your responsibility.
We accept a range of payment methods, including major credit/debit cards and digital payment options, ensuring a secure and convenient checkout process.
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request before the order is dispatched.