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About SnusVault
At SnusVault, we provide high-quality nicotine pouches at unbeatable prices. With a wide selection of flavours from trusted brands, our mission is to offer a convenient and affordable alternative to traditional smoking.
We’re dedicated to delivering top-notch products, fast shipping, and exceptional customer service. Whether you’re a first-timer or a regular user, our bulk buy discounts and exclusive promotions make it easier to enjoy your favourite nicotine pouches.
Discover your next pouch at SnusVault, where quality and value meet.
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FAQ
Answers to the questions we get asked the most.
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What are nicotine pouches, and how do I use them?
Nicotine pouches are smokeless, tobacco-free products that deliver nicotine. To use, simply place a pouch under your upper lip and let it sit there for 20–40 minutes. The nicotine is gradually absorbed through your gums, allowing for a discreet experience
What ingredients are in nicotine pouches?
Regardless of the brand you choose, most nicotine pouches have pretty similar base ingredients:
- Tobacco-derived nicotine salt
- Water
- Artificial flavouring
- Food-grade ingredients like pH adjusters, sweeteners and stabilizers.
Every now and then, you may encounter a nicotine pouch brand with a more unique formulation, but overall, the above ingredients are what you can expect almost every time you decide to use a nicotine pouch.
Are nicotine pouches legal in the UK?
Yes, nicotine pouches are legal in the UK as they contain no tobacco, only nicotine and other non-tobacco ingredients. Our products comply fully with UK regulations.
Are nicotine pouches safe?
Nicotine pouches provide a tobacco-free way to consume nicotine without combustion, making them a smokeless alternative. However, they contain nicotine, an addictive substance. If you have any health concerns, consult a healthcare professional.
How long does delivery take, and can I track my order?
We offer next-day delivery within the UK, free on orders over £30 and for subscription users. After placing your order, you’ll receive a confirmation email with tracking details to follow your order’s status.
For EU customers, we offer standard delivery (3-5 days) free on orders over €50.
What is your return policy?
We accept returns on unopened, unused products within 14 days of purchase. Contact customer service to initiate a return. Opened products cannot be returned for health and safety reasons.
We cannot accept returns from orders dispatched to the EU. If your order is returned to us by customs we can refund you for the cost of the goods however, the shipping is non-refundable. If the goods are seized by the customs authority in your country you will not be eligible for a refund, make sure that you know the legal status of these products in your country, as the importer this is your responsibility.
What payment methods do you accept?
We accept a range of payment methods, including major credit/debit cards and digital payment options, ensuring a secure and convenient checkout process.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request before the order is dispatched.
What are the benefits of subscribing?
Subscribing offers extra savings on each order and access to exclusive perks, including free next-day delivery. Subscribers also receive early access to new products and limited-time offers.
How do I subscribe?
You can easily subscribe to products at SnusVault. Simply select the subscription option during the checkout process to set up regular deliveries and unlock extra savings and exclusive perks.
See our Subscription Policy for full details.
Can I change or cancel my subscription?
If you need to make changes to your subscription, head to My Account > My Subscriptions and click on the Edit button.
You must edit your subscription at least 48 hours before renewal.
See our Subscription Policy for full details.