Effective Date: 01/12/2024
Welcome to SNUSVAULT. By accessing or using our website and services, you agree to be bound by the following Terms of Service (TOS). Please read them carefully before making a purchase or using our services. If you do not agree with these terms, you must refrain from using our website.
1. General Information
1.1. Business Name: SNUSVAULT
1.2. Products: Nicotine pouch products sold exclusively to customers within the United Kingdom.
1.3. Eligibility: You must be 18 years or older to use our website or purchase any products. By placing an order, you confirm that you meet this requirement.
2. Account Creation
2.1. To place an order or subscribe to our services, you may be required to create an account. You agree to provide accurate and complete information.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at support@snusvault.com if you suspect unauthorized use.
3. Product Information
3.1. SNUSVAULT products are intended for adult use only and must not be shared with or sold to minors.
3.2. All products contain nicotine, an addictive substance. Use responsibly and in accordance with provided instructions.
3.3. Product images and descriptions are for illustrative purposes. While we aim for accuracy, slight variations may occur.
4. Orders and Payments
4.1. Orders are processed only upon successful payment. Payments are securely processed through Stripe.
4.2. We reserve the right to refuse or cancel orders at our discretion, including but not limited to suspected fraudulent activity or legal restrictions.
4.3. Prices are listed in GBP (£) and include applicable VAT.
4.4. Subscription payments are billed automatically according to the selected frequency.
5. Shipping and Delivery
5.1. SNUSVAULT delivers exclusively within the United Kingdom using Royal Mail, with next-day delivery available for orders placed before 2:00 PM on business days.
5.2. Free shipping is available for orders over £30.
5.3. Delivery times are estimates and may vary due to factors beyond our control. Refer to our Shipping Policy for more details.
6. Returns and Refunds
6.1. Due to the nature of our products, returns are only accepted for unopened and unused items in their original condition.
6.2. Refund requests must be made within 14 days of receiving your order. Please refer to our Returns Policy for more details.
6.3. Refunds are processed back to the original payment method and may take 5-10 business days.
7. Subscriptions
7.1. Subscription orders are processed automatically based on the selected schedule.
7.2. Changes or cancellations to subscriptions must be made at least 48 hours before the next billing date.
7.3. Subscribers enjoy an extra 5% discount, free shipping, and exclusive perks. For full terms, see our Subscription Policy.
8. Age Verification
8.1. By purchasing from SNUSVAULT, you agree to age verification during checkout. Orders will not be processed if age verification fails.
8.2. Additional proof of age may be required to comply with legal obligations.
9. Privacy and Data Protection
9.1. Your personal information is handled in accordance with the UK GDPR. See our Privacy Policy for details on how we collect, use, and protect your data.
9.2. By using our website, you consent to the collection and processing of your data as outlined in the Privacy Policy.
10. Prohibited Activities
10.1. You may not use our website or services for illegal or unauthorized purposes, including:
- Reselling our products.
- Circumventing age verification systems.
- Engaging in fraudulent activity.
11. Limitation of Liability
11.1. SNUSVAULT is not liable for:
- Delays or failures caused by events beyond our control (e.g., postal strikes, natural disasters).
- Misuse of products.
- Losses incurred due to inaccurate information provided by the customer.
11.2. Our maximum liability is limited to the value of the order placed.
12. Changes to Terms
12.1. SNUSVAULT reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting on this page.
12.2. Continued use of our website after changes are made constitutes acceptance of the updated terms.
13. Governing Law
13.1. These terms are governed by and construed in accordance with the laws of England and Wales.
13.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Information
For questions or concerns regarding these Terms of Service, please contact us:
- Support: support@snusvault.com
- Subscriptions: subscriptions@snusvault.com
- Billing: billing@snusvault.com
